Shipping policy
Magniboot – Delivery Terms and Conditions
These Delivery Terms and Conditions outline the terms under which Magniboot ("we", "us", "our") provides shipping and delivery services for orders placed through our website. By placing an order with us, you agree to the following terms.
1. Delivery Coverage
We offer delivery to the United Kingdom and selected international destinations. If you are unsure whether we deliver to your location, please contact us at [Insert Contact Email] before placing an order.
2. Dispatch Times
Orders are typically processed and dispatched within 1–3 working days of receiving payment, excluding weekends and public holidays. During peak periods or promotional events, processing may take longer.
3. Delivery Methods and Timeframes
We use trusted courier and postal services (e.g., Royal Mail, DPD, or equivalent) to deliver your order.
UK Deliveries:
Standard delivery: Estimated 2–5 working daysExpress delivery (if available): Estimated 1–2 working days
International Deliveries:
Estimated 5–15 working days, depending on location and service selected
Note: These are estimated timeframes and not guaranteed delivery dates.
4. Delivery Confirmation
Once an order has been marked as “delivered” by the courier or postal service, it is considered successfully delivered. Magniboot is not liable for packages lost or stolen after confirmation of delivery, including those delivered to shared or communal buildings (e.g., apartment blocks).
5. Shipping Charges
Shipping costs are calculated at checkout and depend on the delivery location, weight, and method chosen. International customers are responsible for any additional customs duties, taxes, or handling fees imposed by their local authorities.
6. Tracking and Notifications
You will receive a dispatch confirmation email with tracking information (if applicable) once your order has been shipped. Please ensure your contact details are accurate when placing your order.
7. Failed or Missed Deliveries
If delivery is attempted and unsuccessful, a card or message will typically be left by the courier. It is the customer’s responsibility to arrange redelivery or collection. If a parcel is returned to us due to non-collection, re-delivery fees may apply.
8. Lost or Damaged Parcels
All parcels are dispatched with insurance to protect against damage or loss during transit.
If your parcel has not arrived within 14 working days (UK) or 25 working days (international) please contact us to begin an investigation.For parcels marked as delivered but claimed as missing, customers must:File a police report, andInitiate the insurance claim directly with the courier or postal service.
We will provide any required documentation to support your claim.
9. Address Accuracy
It is your responsibility to ensure the shipping address provided is correct. We are not liable for delays or losses resulting from incorrect or incomplete address information.
10. Risk and Ownership
Ownership of the goods passes to you once we have received full payment. Risk in the goods passes to you upon delivery to the address provided, or upon confirmation of delivery by the courier.
11. Amendments to Delivery Terms
We reserve the right to update or change these delivery terms at any time. The latest version will always be available on our website.
For any delivery-related enquiries, please contact our customer service team at: